3. If one of the assessors assesses the candidate, then the candidate may select another assessor from the list above. 4. The assessor will acknowledge receipt of an appeal within 2 working days of receiving the appeal. If Unresolved: Stage 2: 1. The candidate’s appeal must be sent to the Assessment Manager. This appeal must be in writing and be within 2 working days of the assessor’s response to the appeal. The Assessment Manager Dubai Campus - Ms. Shanaaz, Director of Courses Abu Dhabi Campus - Chef Francisco Araya, Centre Director: 1. Will attempt to find a solution with the Candidate and the Assessor. If still Unresolved: The Assessment Manager: Stage 3: 1. Will set a date for the appeal to be considered by an appeals panel. 2. Convene an objective and independent Appeals Panel of at least 2 people not involved in the original assessment or verification decisions. 3. Inform the Candidate in writing of the decision of the Appeals Panel within 2 working days of the panel meeting. 13.0 Course Certifications: The following Certificates are obtained upon successful completion of all internal theoretical & practical examinations, conducted by the ICCA. i. The ICCA Certificate and Transcripts ii. The Knowledge and Human Development Authority (KHDA), Government of Dubai, UAE attested Certificate of Completion with online verification iii. City & Guilds, UK Certification: This certification is obtained upon successful completion of the External - International Examination conducted by City & Guilds, UK. The City & Guilds international examinations are conducted online at ICCA upon completion of the course. The City & Guilds certificate will be made available 6 to 10 weeks from the date of examination. Collection of Certificates & Transcripts: Students are required to pre-confirm the availability of the certificates for collection by phone or email. a. In Person: i. The original of all certificates & transcripts can be collected in person by the student from the Front O ce. b. Collection of certificates in absentia: i. An authorized representative of the student can be nominated to collect the certificates. ii. Certificates can also be couriered upon receipt of written request and payment of courier charges in actual. ICCA will not be responsible for any kind of loss or damage in courier / mail handling. Student Signature : 08 ICCA / SPP / V7.1 / 05 / 2023
RkJQdWJsaXNoZXIy ODMwNDI=