ICCA Dubai - Prospectus - Professional Program - June 2021

Manage Quality Customer Service Course Plan Develop and Implement a Business Plan Develop and Update Legal Knowledge for Business Compliance Establish and maintain a WHS System Develop and Update Food and Beverage Knowledge Recruit, Select and Induct Sta Roster Sta Plan and Set Up a Professional Kitchen Use Hospitality Skills E ectively Develop Operational Plans Monitor Work Operations Lead and Manage People Monitor Sta Performance Manage Work Place Diversity Coordinate Cooking Operations Receive, Store Stock Control Stock Establish Procedures For Quality Control of Food Develop and Implement a Food Safety HACCP Develop Cost E ective Menus Manage Catering Revenue and Costs Process Financial Transactions Develop and Implement Marketing Strategies Organize In House Events and Functions Restaurant & Kitchen Set Up Supervising Kitchen Operations Costing, Budgeting & Operation Control Branding, Advertising & Marketing Customer Service & Satisfaction 44 ICCA / DP / V15.0 / 06 / 2021