Conditions of Enrollment (Please read before you sign the application form) 1) Definition: 1.1 For the purpose of these conditions of enrollment, commencement of a course means: The first day of the orientation of the course in which the student is enrolled or where a student defers the course after payment of course fee; the first day of orientation of the course which the student has deferred. 2) Course / Composite Package Offer (CPO) Fees: 2.1 May be paid in AED / USD by Cash, Cheque, Credit / Debit Card or by Electronic Fund Transfer (EFT), to ICCA Dubai account, which ever convenient. 2.2 Full Course / Composite Package Offer (CPO) Fees to be paid before the commencement of Course program or confirmed by way of Post Dated Cheques, where the Course Fees are being paid by way of installments. 2.3 ICCA Dubai will not be responsible for any money paid to any representatives or other individuals not formally authorized by ICCA Dubai. 3) Cancellation and Refunds: 3.1 The Course / Composite Package Offer (CPO) fees will be refunded only in the following circumstances, if: a. ICCA Dubai cancels the course in which the student is enrolled. In this case, ICCA Dubai will refund Course / Composite Package Offer (CPO) fees on a pro rata basis within 4 weeks from the date of notice of course cancellation; b. ICCA Dubai receives written notice of cancellation of enrollment from the student at least 28 days before the first day of the course. Note: In the event that enrollment is cancelled by the student, ICCA Dubai may retain 20% of the Course / Composite Package Offer (CPO) fees towards administrative costs. 3.2 The Course / Composite Package Offer (CPO) fees will NOT be refunded in the following circumstances, if: a. The student cancels enrollment less than 28 days prior to the course commencement. b. The student discontinues the course or leaves the hostel facilities due to personal reasons or if the course is interrupted or cancelled through an act of god or terrorism. c. The student chooses to opt out of the IWEP Program for any reason; OR the student chooses NOT to accept the employment contract secured by the IWEP Process; OR the student is unsuccessful in interviews and/or trade tests due to personal shortcomings despite all reasonable efforts put by ICCA Dubai in helping secure an internship / employment contract for them; OR the student is not eligible for a work permit in the UAE or GCC Country / International Cruise Line for any Statutory or Medical reasons. d. Once the student accepts their first confirmed Internship / Employment contract, or as otherwise detailed herein above or completes the Diploma course program, all Course and IWEP Program obligations of ICCA Dubai and its recruitment & placement agents will be deemed completed. e. The student’s first confirmed Internship / Employment contract is terminated, either by the employer or the student, during the contract period for any reason. 3.3 ICCA Dubai will refund approved amounts within 8 weeks after receiving a written claim from the student. 3.4 Refunds will only be transferred through normal banking channels to the person who paid the Course / Composite Package Offer (CPO) fees in their country of source, e.g. if the financial sponsor of the student has paid the Course / Composite Package Offer (CPO) fees, the refund will only be transferred to their bank account in their home country. 3.5 Course / Composite Package Offer (CPO) fees are not tranferable to another candidate-. 4) Validity of Course Programs: 4.1 The ICCA Dubai Diploma Program registration is valid for a period of 2 years from the date of first course start date. In case of deferment, course completion can only be with the weekend cycle. All classes must be completed within the given period, beyond which the program would be considered cancelled and all fees thereof, forfeited. 5) Standard Operating Procedures, Class Schedules, Code of Conduct & Rights: 5.1 Students are requested to read the Diploma Program - Procedures & Policies, provided at orientation. 5.2 Kindly adhere to the class time schedules. 5.3 It is important that a student or students of a group do not disturb the other classes around in any manner. 5.4 Students are requested to assist with post class clean up & wash up. 6) Compliance, Termination & Rights: 6.1 Students must diligently attend the course program, complete all course assessments, sincerely undertake the Industry Exposure opportunities provided and follow the Professional Program - Procedures & Policies*. * Provided at the time of program orientation. 6.2 ICCA Dubai reserves the right to expel a student for serious breach of discipline. Upon which the Course / Composite Package Offer (CPO) fee will not be refunded. 6.3 As part of continuous development and quality delivery, ICCA Dubai reserves all rights to amend the course content, course cost, schedules and procedures & policies. 7) Grievance Resolution: 7.1 ICCA Dubai has policies and procedures in place for the hearing of student difficulties and grievances. 7.2 If you are not satisfied with the outcome, an independent dispute resolution can be availed, under the jurisdiction of Dubai, UAE laws and agree that damages are limited exclusively to a refund of the course fee for the course selected and that they are entitled to no other consequential, incidental or punitive damages. 8) Additional Details: 8.1 Additional details with regards to course enrollment, course program & IWEP Program etc. are as further detailed in the Letter of Offer, provided upon formal application of interest to the program. 14
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