COCKTAIL ZERO% BAR MANUAL ALEMBIC As one of the first points of contacts with our guests it is highly important that you make every introduction a positive one. The experience of a food and drink establishment goes beyond simply food and drink; it concerns itself with a continuous positive attitude between you and the guest. In return our guests will repay us by growing our business through repeat trade and promoting our restaurants. WELCOMING First impressions are the key. Try to make the welcome appropriate, warm and personal. A well-expressed welcome will put the customer at ease and is the initial foundation to how you will generate a rappour. PERSONALITY • UNDERSTANDIN • KNOWLEDGE THE BARTENDER • • • •
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