COCKTAIL ZERO% BAR MANUAL ALEMBIC THE BARTENDER PERSONALITY This is the single most crucial element that will continue to distinguish our team. You have been chosen because you offer character. Customers love personality and will continue to embrace a service with warmth and charm. Promote your positive personality on the bar at all times and leave any personal problems at home. Your personality is infectious and will compliment the ambience around you. It is you most powerful tool and it is what will make you a success within the individual restaurant company. UNDERSTANDING The ability to assess your guest will allow you to provide them with a highly personalised service. Use your initiative to promote positive service. For example, when a group arrives at the bar, pre-empt their next moves by offering seating if available, and coordinate drinks service with floor staff. This understanding will give your guests a feeling of genuine importance and is crucial to form long- term relationships with you guest and gain tips. Try to always remember guest’s names to make them feel extra special. KNOWLEDGE It is vital that you have a good knowledge and understanding of your job. This can be anything from how to create drinks to brand and product knowledge as well as Menu knowledge specific to the company. If you have good knowledge and understanding of what you are doing then your guests will feel confident and relaxed during their visit PERSONALITY • UNDERSTANDIN • KNOWLEDGE
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